Client Services Manager

Location: New York City, New York, Chicago, Los Angeles, San Francisco


Emogi's mission is to make the power of expression universally available and useful.

Through our visual expression platform, we uniquely predict conversations and seamlessly integrate tailored branded graphic formats into the billions of conversations consumers have daily. As Emogi works to help brands become a natural part of the conversation we are seeking talent to help grow our Client Services team. The ideal candidate is self-motivated, hungry to learn, and focused on driving client success.

The Client Services Team is a client-focused organization that prides itself in providing great service, creating innovative solutions, and more importantly, having awesome people. The team is super collaborative and its work will revolutionize how brands communicate with the world. As part of the team, you will help both small and large brands set and achieve business strategies that will allow them to succeed and thrive.


What Makes a Successful Client Services Manager:

  • Self-sufficient with a focus on problem solving

  • Ability to be in the weeds (meticulous, diligent) and see the larger, strategic picture

  • Strategic with your clients, time, focus, and energy

Responsibilities

  • Establish, maintain and cultivate the “day-to-day” client relationships and delivering successful campaign results across all offerings

  • Have a strong grasp of our platform, systems, product offerings, and partnerships to support consultation on campaign strategy and campaign delivery success

  • Pro-actively introduce solutions/ideas to internal teams to help improve processes, workflow, client satisfaction, etc.

  • Responsible for developing strong, effective working relationships with internal teams

  • Ability to lead client-facing presentations, calls, and product demos and own client touch points with key client contacts on campaign performance, pacing, insights, optimizations, etc.

  • Own client reporting and updates/ touch points with key client contacts on campaign performance, pacing, insights, optimizations, etc.

  • Drive collaboration with sales:

    • Join in-person or calls as-needed basis for presenting reports, meetings/ pitches, product demos, etc.

    • Engage with sales at a strategic level to learn about client strategy, brand goals, potential account growth opportunities, etc.Completing RFPs, providing feedback based on client insight and brand goal

    • Pro-actively partners with sales and clients and looks for ways to capture additional client budgets.

Requirements

  • Digital programmatic experience is preferred with an understanding of the ad technology landscape

  • Minimum of 4 years prior experience within online marketing or digital media industry

  • Proven ability to build strong client relationships and work in fast paced, deadline driven environment

  • Strong analytical skills with a strong eye for detail

  • Strong quantitative and research skills with proven ability to demonstrate data interpretation capabilities to clients

  • Excellent verbal and written communication skills, ability to prepare clear and concise client-ready documents

  • Experience with third party ad tags/ operations/ major industry 3rd party players a plus

  • Advanced proficiency with Microsoft PowerPoint, Word, Excel

  • Experience with Salesforce

  • Bachelor’s degree or equivalent experience


How To Apply

Interested in this position? Please email your resume and LinkedIn to careers@emogi.com and we'll get in touch with you soon!